Vonage Business Cloud | Answer (2024)

Updated: 11/16/2023 9:08 AM

As a Super User or Account Administrator, you can manage all services and features for all users of your account in theAdmin Portal. This includes managing your users, extensions, billing, ordering, and more.

See our video tutorial for an overview how to navigate and use this portal.

To sign out of the Admin Portal, click on your initials or avatar (top left), then click Logout.

To manage your personal settings, such as Contacts, Voicemails, and Vonage Meetings, click your initials or avatar (top left), then clickGo to App.

Dashboard

TheDashboardprovides quick access to manage key features on youraccount.

Feature	Description
Create User	Shortcut to the Create User flow.
Purchase Extension	Shortcut to purchase extensions.
VR Holiday Override	Links you to our interactive guide for adding a holiday schedule to your Virtual Receptionist.
Free Trial	Try a service free for one month, if available.
System Status	Status of major systems. Select a category to see additional information. Admin Portal Applications Features Integrations Voice Services
Transfer Number(s)	Transfer your number from another company to Vonage.
Account Activation	Activate your account immediately or delay up to 45 days when your account is Pending and not yet activated.Any Emergency ServicesLocations in a pending status also display in this tile. NOTE: This option is not available when your account is active.
Setup Guide	Guides you through setting up and managing your account. NOTE: The Setup Guide is only available for 30 days from account activation.
Choose Your Number	Lists the number of lines and lets you choose or generate numbers, if applicable.
Recommended Add-Ons	Displays specific add-on recommendations to enhance your productivity, if available.
Earn Referral Rewards	Learn about the Vonage Business Referral Program.

Phone System

Account Summary

Displays a list of all extensions and phone numbers on the account, including extension type and plan.

Account Summary Landing Page

Click Add New Service to add additional extensions to the account.
Click any extension to edit properties.

Users

View and manageusers on your account by adding orediting users, resending the new user email, andresetting passwords.

Users Landing Page

Refresh the view, Print a list of users, and Export a list of users.
ClickBulk Editto edit multiple users atone time.
Add Users and assign an available extension at the same time.
Change the Super User (visible to Super User only).
Hover over a user for options toDelete, Resend New User Email,Reset PasswordorEdita single user.

NOTE:The Reset Password link a user receives expires in 24 hours.Whenexpired, the useris prompted to click "Forgot Your Password".

Edit Users

Basic Info	First / Last Name Username Password/Confirm (only displays for your user) Email/Confirm Secret Question (only displays for your user) Select Group(s) (see Group Management for details)
Settings and Permissions	User Type Update this user with important service announcements. Allow web and mobile access. Allow this user to set and block the Outbound Caller ID for their extension(s). Allow this user to manage Call Blocking for their extension(s).
Extensions	View Assigned Extensions Edit Assigned Extensions Set Default Extension Assign or Unassign Extension
Personal Fax	View Assigned Extensions Edit Assigned Extensions Assign Personal Fax Extension

Edit Tools

Hover over aUserand click theTrashicon to delete, Circle icon to resend new user email,Keyicon to reset the password, or thePencilicon to edit.

Extensions

Apply basic settings that specify how inbound and outbound calls are handled, set Call Forwarding features, add phones or move a phone to a different extension, and manage Voicemail options.

Extensions Landing Page	Search by extension or Filter by extension type. ClickAdd Newto add additional extensions. ClickPrintto print a list of all extensions. ClickExport to Excelto save a list as a CSV file type. Click Bulk Edit to edit multiple extensions at one time.
Basic Settings	Do Not Disturb Extension Number (Click Tag icon to Set Custom Tag) Select Location Assign a User/ Edit a User Add a User Reset Extension Assign a Direct Dial Number Call Continuity Enter a backup number Exclude from Dial by Name Directory Block International Dialing Disable Call Waiting World Office (if available) Select an available Country 8-Digit Dialing (if country is Israel) 7-Digit Dialing Call Screening Enable Call Screening Call Announce Screen Menu Outbound Caller ID Block Outbound Caller ID
Call Forwarding	IfForward Callsis enabled, options to forward calls display: Send to Ext. or Number Follow Me Simultaneous Ring
Devices	Add up to fivedevices. Delete,Move a device to another extension, or Edit a device. Select an Emergency Services Location for Desktop and Web apps. NOTE: You can also view the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues in the Devices page under Phone System. See Device Registration for details.
Voicemail	Voicemail Enabled/Disabled Set number of rings/seconds before going to voicemail Voicemail PIN Send Voicemail to Email: Delete Voicemail After Sending Email Play Automated Voicemail Prompt Out of Office Greeting Unavailable Greeting Busy Greeting Name Greeting Exiting Voicemail Options
Edit Tool	Hover over an existingExtensionand click thePencilicon to edit.

Devices

View the auto-provisioning and registration of devices on your account to assist with isolating connectivity issues.

Devices Landing Page	View all devices on the account with options to: Refresh the view Print Export to Excel Manage Settings for Hoteled devices (Settings button) Add Device
Edit Tools	Hover over a device and click theTrashicon to Delete, Circle with Minus icon to Unassign, or Pencil icon to Edit.

Line Appearance

Monitor, answer and place calls from other extensions from your desk phone.

Line Appearance Landing Page	Search for existing Line Appearance. ClickAdd Line Appearanceto add Line Appearance.
Add Line Appearance	Select an Extension Select Line Appearance Option: Shared Line Appearance Busy Lamp Field Select Where to Display: Base Unit Only or both Base Unit and Expansion Module Expansion Module Only Select Extension(s) to Monitor
Edit Tools	Hover over an existing Line Appearance and click thePencilicon to edit, orTrashicon to delete.

Phone Numbers

See a list of all numbers on your account with the ability to manage options.

Phone Numbers Landing Page	Search for numbers on the account. Click Print icon to print a list of all numbers. ClickExport to Excelto save a CSV file containingphone numbers on the account. ClickBulk Editto manage multiple numbers at the same time. ClickAdd Newto add additional numbers.
Advanced Filter Search	To perform an advanced filter search: Click Phone System, then Phone Numbers. Click Advanced Filters (Top next to search). Select Country and Service Type(s) you would like to view.
Edit Tools	Hover over a phone number for options: Remove from Use(X icon) Change Caller ID(Hashtag icon) Change Custom Tag(Tag icon) Update Call Continuity service(Handset icon).

Virtual Receptionist

An automated answering system that offers a range of options to handle and route inbound calls. See Virtual Receptionist for details.

VR Landing Page	Search for VR's on the account. ClickExport to Excelto save a CSV file containingVR'son the account. ClickAdd Newto add additional VR's.
Add a VR General Settings	ClickAdd New, then clickGeneral Settings. Virtual Receptionist Name Virtual Receptionist Extension Number Location Virtual Receptionist Phone Number No Caller Input Handling Greeting Mode: play default, upload, or record a new message
Add a VR Schedules and Call Flows	Click Schedules and Call Flows. A schedule defines the time and dates the VR is active. A call flow specifies the behavior of the calls that occur within the scheduled time. (Optional) Share Schedules to make them available for use with other VR's. (Optional) Import Shared Schedules.
Edit Tools	Hover over an existingVR for options: Click the Trashicon to delete. Click theCopyicon to duplicate. Click the Pencil icon to edit.

Conference Bridges

Start a conference call with up to 30 attendees. Participants outside of Vonage can join by dialing the direct dial number associated with your bridge and entering a specified PIN number.

Conference Bridge Landing Page	ClickAdd Newto add additional Conference Bridges.
Edit Conference Bridge	Extension Number Conference Bridge Name Select a Location Assign Direct Dial Numbers Conference Password
Edit Tool	Hover over an existing Conference Bridge and click thePencilicon to edit.

Call Groups

Direct incoming calls to ring a list of up to 28 extensions either sequentially or simultaneously.

Call Groups Landing Page	Search for Call Groups on the account. ClickExport to Excelto save a CSV file containing Call Groupson the account. ClickAdd Newto add additional Call Groups.
Basic Settings	Extension Number (Click Tag icon to set Custom Tag) Call Group Name Set Location Assign Direct Dial Numbers Do Not Display this Extension in the Dial By Name Directory Select Call Group Extensions Dialing Properties Blast Sequential Duration Name Greeting Call Screening Enable Call Screening Call Announce Screen Menu
Voicemail	Send to Group's Voicemail Box Set PIN Send Voicemail to Email Delete Voicemail After Sending Email Pay Automated Voicemail Prompt Send to Another Extension's Voicemail Select an Extension Greeting Preference Use Call Group Unavailable Message Use the Greeting of the Selected Voicemail Forward Unanswered Calls to Extension After Ringing Call Group Play Greeting and Disconnect
Edit Tool	Hover over aCall Group, then click thePencilicon to edit.

Paging Groups

Page a group of phones by dialing a specific extension number. All extensions assigned to the paging group will hear the message through their phone's speaker.

Paging Groups Landing Page	ClickAdd Newto add additional paginggroups.
Edit Paging Group	Extension Paging Group Name Location Paging Group Extensions
Edit Tool	Hover over an existingPaging Group, then click thePencilicon to edit.

Call Queues

Incoming calls are placed in a queue until an agent is free to answer the call. Callers hear music and prompts while they wait for an agent.

Call Queues Landing Page	ClickAdd Newto add additional call queues.
Basic Settings	Call Group Extension Number (Click Tag icon to set Custom Tag) Call Queue Name Location Select Direct Dial Numbers Agent Login Code Pause Between Calls Do not Display this Call Queue in the Dial by Name Directory Name Greeting Voicemail Options: Set Voicemail PIN Send Voicemail to Email Delete Voicemail After Sending Email Play Automated Voicemail Prompt Voicemail Greeting Caller Opt-Out Handling: Do not allow the caller to opt-out of the queue When caller opts out of the queue, send the caller to the queue's voicemail Forward the caller to an Extension, Call Group, Call Queue, or Virtual Receptionist. Forward to Extension Go Directly to Voicemail EnableCall Announce
Agents	Assignment Strategy Select Agent
Hold Music	Playback Mode Upload Audio File
Prompts	Audio Intervals Add Prompt Option when No Agent Is Signed In Forward Calls to an Extension Play Greeting and go to Voicemail Play Greeting in Continuous Loop Play Greeting Once and Hang Up
View Status	Hover over an existingCall Queueentry, then click theMagnifying Glassicon to view statistics of the call queue: Call Queue Agents Callers Waiting Callers Connected Agent's Name, Tier, and Extension Log agents In/Out Move agent to the front of the queue Refresh Button to update the view
Status Tools	Hover over an existingCall Queueentry, thenclick theMagnifying Glassicon to view queue information, or thePencilicon to edit.

On-Demand Recordings

Record calls by dialing a particular number. Each extension has 15 hours of recording time with the option to email, download and delete recordings.

On-Demand Recordings Landing Page	Filter by Extension Filter By: Last 24 Hours Last 7 Days Last 30 Days Click Search Recordingsto filter your search. Click Refreshto update the current view. Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion. Click Edit Recording Settings to modify settings. Click Bulk Edit to manage multiple recordings. ClickAdd Newto purchase additional On-Demand Recording service. Review Recordings Usage Indicator. NOTE: Super User and Admins cannot view recordings for extensions they are not assigned to. The Recycle Bin, Edit Recording Settings, and Bulk Edit only display for the Super User or rule owner.
Search Recordings	Calling Name/Number or Called Number Call Direction Date Duration
Edit Recording Settings	Record All Calls Select Legal Disclaimer No Disclaimer Audible beep every 15 seconds

Company Recordings

Create rules to specify which calls are recordedwhether inbound, outbound, specific phone numbers or extensions. The first time youvisitCompany Recordings, a welcome message appears to help guide you inAdding Rules.

Company Call Recording Landing Page	Hover over a Company Call recording to Play, Download, Delete or Share Recordings through email. Filter By: My Recordings Others' Recordings Last 24 Hours Last 7 Days Last 30 Days Click Search Recordingsto filter your search. Click Refreshto update the current view. Click Recycle Bin to access previously deleted recordings, up to 7 days after deletion. ClickDownload Allto download all recordings. Click Bulk Edit to manage multiple recordings. Review Recordings Usage indicator. NOTE: Bulk Edit and Download All only display for the Super User or rule owner.
Recording Rules	Delete, Copy, and Edit rules. Bulk Edit Manage multiple recordings simultaneously. Add Rule Rule Name Recording Direction Inbound Calls Outbound Calls All Activity Percentage of Calls to Record Rule Owner From: All PBX Devices Specific Numbers and Extensions To: All Numbers Specific Numbers Include Calls With No Caller ID (Inbound Only) Call Length Entire Call First 2 Minutes Legal Disclaimer No Disclaimer Audible Beep Every 15 Seconds Play disclaimer message before call Record or upload a new message Start and End Date Never Expires Days of Week to Record
Audit Log	Search Audit Log: Event Type User Name Start/End Date Export to Excel
Permission Mgt	The Super User can delegate permission to Account Administrators to manage their own recordings and rules, the recordings of other users, or both. Select an Account Administrator Create, edit and delete own rules Play own recordings Forward anddownload own recordings Delete own recordings Play other people's recordings Forward anddownload other people's recordings Deleteother people's recordings The Super User (and Administrator when given permission) can also give all end users permission to view and listen to their own company call recordings.
Manage Storage	Mark the option toEnable Automatic Storage Increaseto automatically add 250 additional hours when existing recordings fill the available recording time.

Call Monitoring

Listen in on calls, whisper to the user being monitored, or barge into the call to join the conversation. You can also view which extensions are set up to monitor another extension.

Call Monitoring Landing Page	Search for extensions, users, or numbers. Hover over an extension for options to Monitor andEdit. ClickView Audit Logto review events.
View Audit Log	The Audit Log saves and displays all call monitoring activity.A Super User and Administrators can track sessions by: Event Type User Name Monitored User Start Date End Date
Edit Call Monitoring	Extension Extension PIN Legal Disclaimer Choose extensions to monitor
Status/Edit Tool	Hover over an existingCall Monitoringentry, then click theMagnifying Glassicon to view which extensions are set up to monitor other extensions or thePencilicon to edit permissions.

Faxes

Paperless and Personal Fax areelectronic fax-to-email solutions that let you send and receive faxes through email or the Web or Desktop Apps.

Fax Landing Page	Faxes	View a list of Fax lines. ClickAdd Newto purchase additional Vonage Paperless Fax Serviceor Vonage Personal Fax Service.
	Personal Faxes (If Purchased)
	Cover Pages
Edit Fax	Fax Settings	Extension (Personal Only) Fax Name Location Fax Numbers Fax Email Address Fax Header Fax Date Format Fax Portal Access (Paperless Only) Fax Storage Allow Users To Delete Faxes
	Send Settings	Send Fax Confirmation Default Fax Number Default Cover Page Email to Fax Enabled Faxes Can Be SentFrom (Email Address) Additional Email Addresses Default Country Code Use Default Cover Page For Email To Fax
	Receive Settings	Fax To Email Toggle Deliver Faxes To (Email Address) Additional Email Addresses Email From Name Email Subject Fax Attachment Filename Format
Edit Tool		Hover over a fax, thenclick thePencilicon to edit.

Call Blocking

Block inbound or outbound calls, as well as exempt select numbers from being blocked by other users. There is no limit to how many numbers can be blocked.

Quick Rules

An Administrator can make selections to block inbound and outbound calls.

Quick Rules

Block Outbound International Calls
Block 411
Block Calls From Callers Without Caller ID
Block Outbound North American Metered Calls

Rule List

Search Rules
Export to Excel
Bulk Edit
Add Rule:
- International Phone Number
- Rule/Number
- Type (Blocked or Exempt)
- Call Direction:
  - Both
  - Inbound
  - Outbound
- Comment
- Apply to AllExtensions
- Select Specific Extensions

Edit Tools

Hover over an entry, then click theTrashicon to delete,Arrowicon to enable/disable the rule,or thePencilicon to edit call blocking rules.

Business Apps

Business Inbox

Send and receive text messages from a Toll-Free or Local Number associated with a Virtual Receptionist.

Business Inbox Landing Page	Search for VR's associated with Business Inbox. ClickAdd Inboxto add an additional Business Inbox service.
Edit Business Inbox	Assign a Virtual Receptionist to Business Inbox.
Edit Tool	Hover over an inbox, thenclick Pencilicon to edit.

Click-To-Call Me (Super User Only)

The Click-To-Call Me generator lets Super Users generate a custom link for their Website and Emailwhichcan be used by their customers to quickly launch a call from the web.

Click-To-Call Me Landing Page	Generate links for websites, email, or both.
Generate Link	Select a phone number. Choose a name (if applicable). Select a button image. Copycustomized snippet.

Receptionist Console (If Purchased)

View all call activity and use advanced call control features such as Call Park, Call Merge, and Call Transfer options to help you manage call volume.

Receptionist Console Landing Page	Search Receptionist Console Details ClickAdd Newto add an additional Receptionist Console access.
Settings > Details	Receptionist Console Name Location Assign Extension
Settings > Call Handling	Ringing/Greeting options Ring Duration
Edit Tool	Hover over an extension, then click Pencilicon to edit.

Smart Numbers (If Purchased)

Displays only if purchased. Lets you turn any number on anaccount into a Smart Number tocreate customized call flows on the Vonage API platform.

Smart Numbers Landing Page	Search, View or Add additional Smart Numbers.
Edit Smart Numbers	Smart Number Name Location Assign Direct Dial Number(s) Vonage API Application ID Smart Number Status

Account

Account Details

View the details of your account.

Account Number
Account Name
Account Status
Contact Name
Account Creation Date
Account Activation Date
Bill On Date

Company Contact

View and editCompany AddressandCompany Contact.

Only the Super Userand Administrators can view and update company contact information.

Signin to theAdmin Portal.
ClickAccount, then clickCompany Contact.
Update details as needed.
ClickSave.

Emergency Services Management

Search, Add, Delete,Editlocations, andMove Devices.

View Disclaimer regarding Emergency Services Locations.
Add emergency service locations in both the US and Canada.
Select from a list of devices to assign to an emergency servicelocation.
Non-US addresses display as International.

User Permissions

Set user permissions to accessthe Call Dashboard based on User Type.

User Types

Displays the total of each User Type on the account.

Permissions

A Checkmark icon indicates access for the User Type while an X icon indicates no access granted. Minimized categories display the number of User Types that have access compared to the total number of User Types on the account. To set access for the Call Dashboard (Web & Desktop App):

Click the Bulk Edit button.
Mark the box under each user type to grant access, or unmark the box to remove access to the Call Dashboard.
Click Save.

NOTE: The Admin Dashboard and associated permissions are read-only at this time and cannot be modified.

PBX Settings

Manage default settings for Outbound Caller ID (CID), as well as set CID for individual Extensions. See PBX Settings for details.

Default Time Zone
7-Digit Dialing
Hold Music
- Playback Mode
- Audio Files
- Upload Audio File
Distinctive Ringtone toggle on/off (not all devices support Distinctive Ringtone).
Outbound Caller ID Number
- Default Caller ID
- Edit Extensions
- Block all Outbound Caller ID
Robo and Illegal Call Management: Define how all extensions on your account should manage robo and illegal calls.

Message Settings

Enable or disable SMS and Team Messaging for the account or by user.

Account SMS	Enables or disables SMS Messaging for all users on the account.
Account Team Messaging	Enables or disables Team Messaging for all users on the account.
Disable SMS	Disables SMS for the numbers you specify.
Disable Team Messaging	Disables Team Messaging for the extensions you specify.

NOTE: The option to request an emailed report of all messages sent on the account over the last 12 months is only available to the Super User. Refer to theArchive section of this article for details.

Meetings Settings (Only Visible to Super User)

Toggle the Enable Meetings On Your Account option to allow or deny users access to the Vonage Meetings feature.

SMS Registration

Register your 10-digit lond code (10DLC) phone numbers with The Campaign Registry in order to send and receive SMS text messages.

Locations

View and Edit your company locations.
You must contact Vonage Business Customer Care to change details of the primary location.

Dashboard Settings

Search and select which users display in the Dashboard Directory view.

Single Sign-On Settings

View and edit Single Sign-On (SSO) settings and view an audit log.

Settings	Configure your Identity Provider (IDP) Configure Vonage for SSO Enable SSO for this account Enter details of your third-party IDP Upload IDP certificate Customize your SSO settings. Mark the box to enforce Single Sign-On for your users
Audit Log	Displays an audit log of SSO events.

User Provisioning

View and edit User Provisioning settings and view an audit log.

Settings	Configure Vonage for SCIM (System for Cross-domain Identity Management): Enable or disableSCIM user provisioning. Configure your Identity Provider (IDP). Customize your SCIM Settings: Mark the option to disable user creation within VBC (users can only be added using SCIM). Mark the option to disable new user welcome emails.
Audit Log	Displays an audit log of user provisioningevents.

Archive (Only visible to Super User)

The Super User can request an archive of all messages sent on the account over the last 12 months. Once requested,an email with a link to download the file is sent andisvalid for 24 hours.

Includes all message types, such as SMS and Team Messages,with time stamp, sender, receiver, and content.

NOTE: Available for U.S. accounts only.

Store

App center Management

When enabled, users can request add-ons and plugins from the Web and Desktop apps. These requests must be approved by designated Admin(s).

Pending Requests	All requests pending approval are listed here. Designated Admins can approve or deny the requests individually or in bulk using Bulk Edit.
Settings	Enable/disable App Requests. Enabling allowsusers on your account to request access to add-ons and plugins. Disabling this feature will prevent them from submitting requests. Set which admin(s) can approve and deny app requests.

Extensions

Purchase additional extensions.

Add-Ons

Purchase premium calling features

Plugins

Purchase plugin integrations.

Hardware

Purchase hardware.

Billing

Refer toYour Vonage Billing and Paymentfor complete details on how to manage these services.

Bill History

Review Invoices, Orders, Credits/Debits,and Contracts.
Download contract information (if applicable).
Pay an outstanding balance.
Edit billing Information.
Download Invoices.

Payment Info

Add, Edit, Delete, or set a Default method of payment.

Manage Services

Review all services on your account and assign or un-assign eligible services from an extension.

NOTE:For multi-location accounts, users must select their location to view services.

Reports

Saved Reports

Saved reports are listed. Hover over a report, then click an icon to view, download (PDF or CSV), email, schedule email delivery, or delete saved reports.

My Calls

See Reporting and Analytics - My Calls for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download thereport in PDF or CSV
Print the report
Email the report
Toggle between Table or Graph View
Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Active for the following Call Directions:
- All Calls
- Inbound Calls
- International Calls
- Intra-PBX Calls (internal calls)
- Outbound Calls
Sort by column

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

All Calls

See Reporting and Analytics - All Calls for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download thereport in PDF or CSV
Save the report
Print the report
Email the report
Review Call ID, Date/Time, Duration, Initial Direction, Total Segments, Inbound, Outbound, and Intra-PBX calls.
Sort by column

Company Summary

See Reporting and Analytics - Company Summary for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download thereport in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View.
Review Total Calls, Average Call Duration, Total Call Duration, Missed Calls, and Most Activefor the following Call Directions:
- All Calls
- Inbound Calls
- International Calls
- Intra-PBX Calls (internal calls)
- Outbound Calls
Sort by column

NOTE:InTable View, hover over a row, thenclick theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Users

See Reporting and Analytics - Users for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review statistics for all users and click a tile to filter call log
Filter by User or Clear filters
Hide Users with no call data
Toggle between Table or Graph View
Review the following statistics for each user:
- Extensions
- Phone Numbers
- Total Calls/Duration
- Inbound Calls/Duration
- Outbound Calls/Duration
- Intra-PBX Calls/Duration
- Missed Calls
- Answered Calls
- Voicemail Calls
Sort by column

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Call Queues

See Reporting and Analytics - Call Queues for details.

Landing Page

Reports View

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View
Review the following statistics for each Queue:
- Extensions
- Phone Numbers
- Total Calls
- Average/Total Talk Time
- Average Wait Time
- Wait Time < 30 Seconds
- Percentage Lost
- Average Abandoned Time
- Location
Sort by column

Live View

View high-level details of each queue and refresh the page as needed.

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Call Groups

See Reporting and Analytics - Call Groups for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Toggle between Table or Graph View
Review the following statistics for each Group:
- Extensions
- Phone Numbers
- Total Calls
- Average/TotalCall Duration
- Answered Calls
- Voicemail Calls
- Missed Calls
- Most Active
- Location
Sort by column

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Call Quality

See Reporting and Analytics - Call Quality for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Print the report
Review statistics for all users:
- Click a tile to filter call log
- Click View Full Report to view detailed analytics
Search the report
Show/Hide Columns
Toggle between Table or Graph View
Review the following statistics for each user:
- Extensions
- Total Calls
- Rated Calls
- Good Calls
- Moderate Calls
- Poor Calls
- Average MOS
Sort by column

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Meetings

See Reporting and Analytics - Meetings for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review the following statistics for Meetings:
- Total Meetings- total meetings during the selected time period
- Total Meetings Duration- the time duration for all meetings during the selected time period
- Avg Meetings Duration- Average duration of meetings during the selected time period
- Avg # of Participants- Average number of participantsin all meetings during the selected time period
Sort by column

NOTE:InTable View, hover over a row, then click theMagnifying Glassiconto view detailed analytics and your call log for the current day.

Messages

See Reporting and Analytics - Messages for details.

Landing Page

Select a Preset or set a Date Range
Refresh the view
Download the report in PDF or CSV
Save the report
Print the report
Email the report
Review the following statistics for Messages: Total SMS, SMS Sent. and SMS Received
Filter by Users
Clear filters
Mark the option to only show users with message data
Show/hide columns
Sort by column